Delivery
Orders are typically dispatched within 1–3 working days (excluding weekends and bank holidays).
We offer Royal Mail T24/1st and T48/2nd Class postage, with free UK delivery on orders over £50.
Returns & Refunds
We hope you love your order from Rosie’s Craft Shop, but if something isn’t quite right, we’re here to help.
Change of mind
You can return unused items within 14 days of receiving your order. Items must be unused and in their original condition.
Return Postage
Return postage costs are the buyer’s responsibility unless the item is faulty or incorrect.
Faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact me within 48 hours of delivery with your order number and a photo of the issue so I can resolve it quickly.
Non-returnable items
The following items cannot be returned:
• Custom or personalised items
• Cut fabric or materials sold by length
• Items that have been used or altered
Refunds
Once your return has been received and checked, your refund will be issued to your original payment method.
To start a return, simply send a message with your order number and details of the issue.
