Terms & Conditions

Postage Policy:

We process all orders within 24-72 hours. Occasionally this can run over at busy times of the year and product launches. We will update the website at these times

Orders are dispatched using Royal Mail.

For UK use 1st Class Signed For, Tracked 24 or Tracked 48.

For overseas orders we use International Standard and Tracked. 

Tracked 24 is delivered 24 hours after dispatch in 99.9% of cases

Tracked 48 is delivered 48 hours after dispatch in 99.9% of cases.

THIS IS THE DELIVERY TIME FROM DISPATCH.

THIS IN ADDITION TO OUR ORDER PROCESSING TIMES.

You will receive text and email updates with your tracking number if available and also Facebook Messenger notifications if you have opted into that.

Your tracking number is activated when the mail has been collected and scanned at the depot so do not be alarmed if it doesn't work straightaway.

If an order is lost in the post a replacement/refund will be offered after the 15 working day period set out by Royal Mail has passed.

Return/Refund Policy:

Returns are accepted within 14 days of purchase. If the item is faulty, damaged or not as described a replacement or a refund will be offered.

If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyers must take into account the description of the item before requesting a refund. If the item matches the description listed by us and the buyer is unsatisfied, we are not responsible for a refund. Exchanges are granted on a case by case basis.

Please contact our Customer Service team at hellorosiescraftshop@gmail.com and we will respond within 24 hours.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
· Pay later.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.