Dispatch & Postage Costs
We post out daily Monday to Friday.
We process all orders within 24-72 hours. Occasionally this can run over at busy times of the year and product launches. We will update the website at these times
Orders are dispatched using Royal Mail.
For UK we use Tracked 48 or a courier.
For overseas orders we use International Standard and Tracked.
Tracked 48 is delivered 48 hours after dispatch in 99.9% of cases.
THIS IS THE DELIVERY TIME FROM DISPATCH.
THIS IN ADDITION TO OUR ORDER PROCESSING TIMES.
You will receive text and email updates with your tracking number and also Facebook Messenger notifications if you have opted into that.
Your tracking number is activated when the mail has been collected and scanned at the depot so do not be alarmed if it doesn't work straightaway.
If an order is lost in the post a replacement/refund will be offered after the 15 working day period set out by Royal Mail has passed.